Refunds and Returns

FAULTY PRODUCT
We're very sorry that the product isn't working! Please contact us and we will be happy to discuss your options. Please ensure that you have a valid proof of purchase.


WHEN IS A PRODUCT FAULTY?
A product is considered faulty if:
    •    it does not work due to a manufacturing defect;
    •    it is not fit for purpose as advertised prior to purchase; or
    •    it has been damaged during shipment to you.


PROOF OF PURCHASE
A valid proof of purchase is either:
    •    a legible copy of your store receipt; or
    •    a copy of your email order confirmation.


HOW DO I RETURN MY PRODUCT?
Please contact us for return options.

 

HOW DO I RETURN MY PRODUCT?

You may return the product to our Returns address below within the return period for a refund, exchange or store credit.

 

Mak3 Gifts
Attn: Online Store Returns 
3151 Surfers Paradise Blvd,

Surfers Paradise, Gold Coast,

Australia QLD 4217


Please ensure that you include:

• the product and all components, instructions and packaging in a saleable condition
• your proof of purchase
• a reason for your return