Payment and Shipping

Security and Privacy of Personal Information:
• We greatly value the privacy of our customers’ personal information and are committed to maintaining the security of our site.


• We no longer receive any credit card information. All transactions are processed on a secure third-party site that uses 128-bit SSL encryption (Secure Sockets Layer encryption) operated by Payment Express or PayPal. 


• Under no circumstances will we provide personal details or information of any unrelated third party.


Order Processing and Postage:
Orders are filled from stock on hand in our store. Parcels are then sent through Australia Post. International orders are sent by Australia Post Pack and Track. The entire process from receipt of an order to the package being sent generally takes less than two business days. If there is to be a major delay for any unforeseen circumstance we will contact you to confirm whether you wish to proceed with your order. Payment is processed when you place the order on the website.


Postage Within Australia
• When posting items within Australia we charge a flat rate of $15.00 per package under 2kg. Please contact us if you want to order the products over 2kg.
• For capital cities parcels are generally received within 2-5 working days from the time of posting.
• Time to delivery for rural areas may be somewhat longer than this.


International Postage
International postage by Australia Post has various times for delivery. If you visit Australia Post website (www.australiapost.com.au) you can find this information. Please be aware that the times given are indicative only and delays do occur.